GALAXY LIGHT RECALL - AFFECTED BATCH: GALHT-2023-04

IMPORTANT INFORMATION: PRODUCT RECALL

Dear customers,

At MOB, your satisfaction and safety are our top priorities. That's why, with the utmost caution and transparency, we are informing you of a precautionary recall involving one of our products. We would also like to thank you for your trust and understanding in this responsible approach.

Product concerned:

• Product Name : GALAXY LIGHT
• Product reference : GAL-LHT-01
• EAN Barcode : 3 701 365 602 577
• Batch concerned: GALHT-2023-04
• Importer : ECLECTIC DISTRIBUTION, 89 route de la Reine, 92100 Boulogne
• Sales period : MARCH/APRIL 2023

Why this recall?

This recall is being conducted as a precautionary measure to ensure your safety and satisfaction. An anomaly has been detected in this specific batch that may affect the quality or performance of the product. No other batches of this product are affected by this recall.

Please note: The reference GAL-LHT-01 (EAN 3 701 365 602 577) has not been reproduced since 2023.

What to do if you have a product from this batch?

1. Check the lot number on the packaging or under the base of the product.
2. If your product matches the batch in question, we invite you to stop using it and to return it to us or destroy it.
   
3. You can exchange the product or request a credit by contacting our customer service.

How to contact us?

• By email : RECALL@eclectic-distribution.com
• Online : via the form

Compensation and solutions:

We promise to exchange the affected products or issue a full refund. We sincerely apologize for any inconvenience this may cause you.

Thank you again for your understanding and cooperation. Every bit of feedback you provide helps us grow and improve our products. We appreciate being a part of your daily life and remain available to answer any questions or concerns you may have.

With all our kindness,

The MOB Team

IMPORTANT INFORMATION: PRODUCT RECALL

Dear Customers,

At MOB, your satisfaction and safety are our top priorities. With great care and transparency, we are informing you of a preventive recall concerning one of our products. We also want to thank you for your trust and understanding regarding this responsible approach.

Product Affected:

• Product Name: GALAXY LIGHT
• Product Reference: GAL-LHT-01
• EAN Barcode: 3 701 365 602 577
• Batch Affected: GALHT-2023-04
• Import: ECLECTIC DISTRIBUTION, 89 route de la Reine, 92100 Boulogne
• Sales Period: March/APRIL 2023

Why this recall?

This recall is being conducted as a preventive measure to ensure your safety and satisfaction. An anomaly has been detected in this specific batch that may affect the quality or performance of the product. No other batches of this product are affected by this recall.

Please note: The reference GAL-LHT-01 (EAN 3 701 365 602 577) has not been manufactured since 2023.

What should you do if you own a product from this batch?

1. Check the batch number on the packaging or underneath the product base.
2. If your product matches the affected batch, we kindly ask you to stop using it and either return it to us or keep it but avoid direct eye exposure at your discretion.
3. You can exchange the product or request a credit note by contacting our customer service.

How to contact us:

• By email: RECALL @ eclectic-distribution.com
• Online: via the online form

Compensation and solutions:

We are committed to exchanging the affected products or providing a full refund. We sincerely apologize for any inconvenience this may cause.

Thank you again for your understanding and cooperation. Each feedback from you helps us grow and improve our products. We are grateful to be part of your daily life and remain available for any questions or concerns.

With our utmost care,

The MOB Team